Healthcare
SOC and NOC for healthcare
Security and availability monitoring for medical systems, with incident handling within the agreed scope.
Support for healthcare organisations
Medical systems must operate continuously—their unavailability can directly affect patients’ health and lives.
We provide continuous monitoring, event analysis and incident response under agreed procedures in healthcare environments, from HIS/ERP systems to IT infrastructure and medical devices.
We analyze events from covered HIS, PACS and healthcare infrastructure to identify anomalies, threats and availability issues. Data sources and response methods are selected for the environment and service criticality.
Integrating SOC and NOC connects security and availability data within the contracted scope and structures joint event handling.
Our services support compliance with NIS2, GDPR and healthcare-sector requirements.
How do operational protection and incident response (24/7 SOC) work in healthcare facilities?
24/7 IT security monitoring
We monitor medical systems, applications, networks and IT infrastructure in real time.
Event correlation (SIEM/XDR)
Correlation and automated analysis of data from agreed sources help identify threats. The SOC team assesses alert context and acts in line with its permissions and the escalation procedure.
Incident management
Every security event is analyzed and handled according to healthcare-sector procedures.
Rapid response and escalation
We respond 24/7, minimizing system-unavailability risk and shortening MTTD and MTTR. Detection time determines incident scale.
Failure to detect incidents threatens healthcare service availability
In healthcare, a security incident can directly affect patients’ health and lives.
HIS systems, medical records and IT infrastructure are interconnected.
One event—ransomware, a data breach or an operational error—can restrict access to critical systems.
The problem is not a lack of tools.
It is a lack of real-time response.
Alerts remain unanalyzed, and incidents are detected only when systems stop working.
SOC 24/7 provides continuous analysis of security events and an agreed incident response. Analysts assess context, assign priorities and perform authorised actions to contain threats.
Ransomware protection for hospitals and healthcare facilities— SOC and Enterprise scope
In healthcare, a successful ransomware attack means more than lost file access: it cuts clinicians off from medical histories, HIS and PACS imaging, directly threatening patients’ health and lives. Passively waiting hours for backup restoration can leave a hospital paralyzed.
In SOC and Enterprise, analysts review agreed HIS, PACS and healthcare infrastructure data around the clock. They verify alerts, establish incident scope and perform authorized containment, such as endpoint isolation or session revocation, where tools and permissions allow. Enterprise combines this with NOC. Case acknowledgment times, escalation and communication rules are defined in the service specification.
Can your organisation detect an incident in time? Find out before an attacker does
In many companies, the problem is not a lack of tools — it is a lack of response. You may not know who analyses alerts at night, how quickly incidents are detected or whether your organisation meets NIS2 requirements. That leaves you without effective control over security. We assess your environment, identify gaps in detection and response, and propose a SOC model aligned with your actual risks.
Healthcare
24/7 SOC monitoring and incident response in healthcare— why isn’t backup alone enough?
Unavailable HIS, electronic medical records or PACS may prevent staff from accessing treatment histories, results and orders. We agree handling priorities with the facility, considering each system’s clinical importance and available continuity procedures.
Cyberattacks on healthcare facilities rarely begin with sudden encryption of the whole environment. Intruders usually explore quietly, exploiting unpatched medical-system vulnerabilities, infecting workstations through phishing or compromising privileged accounts. Without continuous log and traffic analysis, this reconnaissance can remain unnoticed.
Backups and proven recovery procedures complement detection and incident handling. In Enterprise, SOC analyzes threats while NOC diagnoses availability issues. Actions affecting medical systems are agreed with the facility’s relevant teams, taking patient safety and technical dependencies into account.
24/7 IT security monitoring
We monitor the agreed scope of medical systems, IT infrastructure and specified devices. Visibility depends on connected sources and telemetry quality; we identify and handle data-delivery gaps within the service scope.
Event and alert analysis
Every alert is analysed by the SOC team. We eliminate false positives and identify real threats. Alerts alone do not constitute security monitoring.
Data correlation (SIEM/XDR)
SIEM combines and analyses data from multiple systems to help identify related events. Integrations can trigger approved automated actions. SOC provides rule oversight, context assessment and incident handling within the agreed scope.
Anomaly detection
We identify unusual user and system behaviour — often before it develops into an incident.
24/7 incident response
Following alert analysis, we initiate approved actions to contain the threat. Response priorities and methods account for the impact on services, available permissions and the client’s procedures.
Round-the-clock incident handling
We provide round-the-clock incident handling within the selected plan. Priorities, acknowledgment times and communication frequency are defined in the service specification. Response time is distinguished from medical-system restoration time.
Questions and answers
Answers to frequently asked questions:
Which package meets NIS2 requirements in healthcare?
Monitoring, NOC, SOC and Enterprise differ in visibility and responsibility for handling outages and threats. The services support monitoring, response, operational resilience and documentation. No plan on its own establishes full organisational compliance; audits, the ISMS, documentation and expert roles are defined within the GRC scope.
How quickly will you restore hospital systems after an outage?
Service restoration time depends on the agreed RTO, available backups, recovery infrastructure and system dependencies. NOC oversees backup jobs, while Enterprise includes agreed representative restore tests. Backup storage, replacement resources and BaaS/DRaaS services require a separately defined scope. A response SLA does not guarantee restoration time.
Do you protect HIS, PACS and electronic medical records?
Scope may include agreed servers, databases, medical-record systems, on-premises applications and cloud services. Monitoring and response capabilities depend on available integrations and permissions. Backup consistency, recovery dependencies and RTO/RPO objectives require separate agreement and testing.
What happens after a ransomware attack on a facility?
We coordinate recovery according to the agreed plan and service scope. Backups, retention, immutability and BaaS/DRaaS infrastructure are covered by a separate agreement. Enterprise includes oversight of recovery readiness and agreed representative tests, without automatically providing backup storage.
How do you prepare for an NIS2 inspection or audit?
We provide reports and records of work performed within the service. Agreed restore-test results supplement operational evidence. Control mapping and audit support are defined separately within GRC services.
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