SOC / NOC · Specialist service
Dedicated SOC/NOC automation — SOAR and integrations
Handling an event often involves several tools and teams. We design automation that gathers context, routes tasks and supports approved actions in line with your organisation’s procedures.
Service scope
SOC/NOC automation
SOAR means coordination and automation of security activities. In practice, we connect selected SOC/NOC systems with ticket workflows, asset inventories and change approvals. For every operation, we define permissions, execution conditions, human oversight, outcome records and error handling.
Procedure mapping
We describe the triggering event, required data, decision-makers and the expected outcome of each step.
Connecting systems
We integrate agreed ticketing tools, asset inventories and security platforms through available technical mechanisms.
Safe execution
We separate information-gathering activities from changes that affect the environment, and define the required approvals and permissions.
Exception handling
We design behaviour for missing data, integration errors and rejected approvals so each case has a defined next step.
Project deliverables
What will your team receive?
- Process map with responsibilities and approval points.
- Dedicated automation workflow and integration description.
- Functional and exception handling test results.
- Maintenance, permission management and activity history review instructions.
Delivery conditions
What do we agree before starting?
- An approved procedure and an owner for the automated process.
- Available interfaces and appropriate permissions in the connected tools.
- Agreed scenarios for testing, approving and stopping automation.
How we work
From understanding the need to verifying the result.
Design the scenario
We select the process and determine which steps can be automated and which require human decisions.
Build and validate
We implement integrations and test successful execution, rejection and failure scenarios.
Controlled launch
We put the workflow into operation with agreed oversight and rules for updating it when procedures change.
Clear responsibilities
What is already included, and what do we extend?
Standard playbooks, authorised response mechanisms and integrations appropriate to the chosen plan remain within its core scope. A dedicated workflow covering client-specific processes or custom tool integrations is an extension.
Before making a decision
Questions about SOC/NOC automation
Does automation always operate without human involvement?
No. Approval points reflect the impact of the action and the permissions involved. A more significant change may require approval before execution.
What happens if one of the systems stops responding?
We provide error handling, record the failed step and route the case to the appropriate person according to the agreed scenario.
Is a specific SOAR product required?
Tool selection depends on the existing environment and required integrations. Platform and licence availability is specified separately within the agreed scope.
Related expertise
Connect activities that complement each other.
The next step
Let us define a scope that makes sense for your organisation.
Let us discuss your environment, priorities and team responsibilities. We will use this to define the work, required access and service conditions.