SOC / NOC · Specialist service
Synthetic Monitoring — business process monitoring
An available server does not necessarily mean that users can complete an important task. We create controlled scenarios that test each step of a service and identify where problems arise.
Service scope
Synthetic Monitoring
A synthetic test reproduces an agreed journey, such as signing in, searching for information and submitting a test form. We define the expected result, test data and permitted effects. Results are connected to SOC/NOC oversight to help assess the impact of a failure on the business process.
Selecting user journeys
We agree the most important processes and the stages not covered by simple availability checks.
Scenarios and test data
We prepare the steps, accounts and data needed for controlled execution without unapproved actions in production processes.
Assessing results
We define success conditions, error indicators and how to distinguish a service issue from an outdated test scenario.
Reporting and escalation
We present stage results and their connection to the service, identifying the ticket recipient and necessary diagnostic context.
Project deliverables
What will your team receive?
- Map of monitored journeys and success criteria.
- Set of implemented synthetic scenarios.
- Results views and alerting rules.
- Instructions for updating tests after application changes.
Delivery conditions
What do we agree before starting?
- A process owner and a description of the correct sequence of actions.
- Test accounts and data with agreed permissions.
- Rules for test execution and cleanup.
How we work
From understanding the need to verifying the result.
Describe the scenario
We select the journey, success criteria and permitted testing method.
Build and check
We prepare the test, verify results and check behaviour when a selected step fails.
Integrate with monitoring
We activate the agreed schedule, escalation path and update process aligned with application changes.
Clear responsibilities
What is already included, and what do we extend?
Core Monitoring and plans using its capabilities include response checks and basic functional tests for designated services. Multi-step business scenarios are extensions. Engineer response to an outage depends on the NOC or Enterprise scope.
Before making a decision
Questions about Synthetic Monitoring
Can a test perform real transactions?
The scenario and its effects must be explicitly agreed. The preferred approach uses appropriate test data and accounts, with a controlled way to complete the action.
Does every application design change require a test update?
Not every change, but changes to elements used in the scenario may disrupt the test. We therefore agree release notification and test verification procedures.
How does this differ from website monitoring?
A basic check can confirm that a page responds. A synthetic scenario verifies whether specific steps produce the expected result from the user’s perspective.
Related expertise
Connect activities that complement each other.
The next step
Let us define a scope that makes sense for your organisation.
Let us discuss your environment, priorities and team responsibilities. We will use this to define the work, required access and service conditions.